Poppins Terms of Use

Effective date: 06/01/17

Please note that your use of and access to our services (defined below) are subject to the following terms; if you do not agree to all of the following, you may not use or access the services in any manner.

Welcome to Poppins. Please read on to learn the rules and restrictions that govern your use of our website(s), products, services and applications (the “Services”). If you have any questions, comments, or concerns regarding these terms or the Services, please contact us at: hello@trypoppins.com, (888) 901-5295, 5758 Geary Blvd. #136, San Francisco, CA 94121.

These Terms of Use (the “Terms”) are a binding contract between you and Poppins, Inc. (“Poppins,” “we” and “us”). You must agree to and accept all of the Terms, or you don’t have the right to use the Services. Your using the Services in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services. These Terms include the provisions in this document, as well as those in the Privacy Policy.

Will these Terms ever change?

We are constantly trying to improve our Services, so these Terms may need to change along with the Services. We reserve the right to change the Terms at any time, but if we do, we will bring it to your attention by placing a notice on the trypoppins.com website, by sending you an email, and/or by some other means.

If you don’t agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use the Services. If you use the Services in any way after a change to the Terms is effective, that means you agree to all of the changes.

Except for changes by us as described here, no other amendment or modification of these Terms will be effective unless in writing and signed by both you and us.

What about my privacy?

Poppins takes the privacy of its users very seriously. For the current Poppins Privacy Policy, please click here.

The Children’s Online Privacy Protection Act (“COPPA”) requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13. We do not knowingly collect or solicit personally identifiable information from children under 13; if you are a child under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at hello@trypoppins.com, (888) 901-5295, 5758 Geary Blvd. #136, San Francisco, CA 94121. Please note that COPPA applies to the collection of personal information from children, not the collection of personal information from adults about children.

What are the basics of using Poppins?

Poppins connects childcare professionals (“Caretakers”) and those looking to engage Caretakers’ services (“Parents”). When we use the word “you” in these Terms, it refers to any user, regardless of whether he or she is a Caretaker or Parent, while if we use one of those specific terms, it only applies to that category of user.

Poppins uses reasonable efforts to vet each potential Caretaker, including checking each Caretaker’s background, experience, and relevant certifications, before recommending a certain Caretaker to a Parent. However, before receiving professional services from any Caretaker (“Caretaker Services”), Parents are responsible for making their own determinations that the recommended Caretaker is suitable. Poppins can’t and won’t be responsible for ensuring that information (including credentials) a Parent or Caretaker provides about himself or herself is accurate or up-to-date. We don’t control the actions of any Parent or Caretaker, and Caretakers aren’t our employees.

Parents and Caretakers must not enter into separate agreements outside of Poppins relating to Caretaker Services (“Outside Agreements”). If you do enter into any Outside Agreement we may terminate your Poppins account, and you acknowledge that Poppins is not a party to and isn’t responsible for enforcing any Outside Agreement.

You represent and warrant that you are an individual and are at least eighteen (18) years old. In order to use the Services, you will be required to sign up for an account and select a password associated with your phone number (your “User ID”). You promise to provide us with accurate, complete, and updated registration information about yourself, as requested and required by Poppins. This may include, without limitation, your credentials, health information and history (such as allergies), and biographical information. In addition, Caretakers will be required to submit references and may be required to undergo a background check before being approved to provide Caretaker Services.

You may not sign up for the Services using a name or phone number that you don’t have the right to use, or another person’s name or phone number with the intent to impersonate that person, and you may not misrepresent yourself in any way in the information you provide about yourself. You may not transfer your account to anyone else without our prior written permission. You will not share your account or password with anyone, and you must protect the security of your account and your password. You’re responsible for any activity associated with your account.

You will only use the Services for your own internal, personal use, not on behalf of any third party. You will comply with all laws that apply to you, your use of the Services, and your actions and omissions that relate to the Services (for example, Caretakers must comply with all laws that apply to their performance of Caretaker Services). If your use of the Services is prohibited by applicable laws, then you aren’t authorized to use the Services. We can’t and won’t be responsible for your using the Services in a way that breaks the law.

Your use of the Services is subject to the following additional restrictions:

You represent, warrant, and agree that you will not contribute any Content or User Submission (each of those terms is defined below) or otherwise use the Services or interact with the Services in a manner that:

  • Infringes or violates the intellectual property rights or any other rights of anyone else (including Poppins);
  • Violates any law or regulation;
  • Is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable;
  • Jeopardizes the security of your Poppins account or anyone else’s (such as allowing someone else to log in to the Services as you);
  • Attempts, in any manner, to obtain the password, account, or other security information from any other user;
  • Violates the security of any computer network, or cracks any passwords or security encryption codes;
  • Runs Maillist, Listserv, any form of auto-responder or “spam” on the Services, or any processes that run or are activated while you are not logged into the Services, or that otherwise interfere with the proper working of the Services (including by placing an unreasonable load on the Services’ infrastructure);
  • “Crawls,” “scrapes,” or “spiders” any page, data, or portion of or relating to the Services or Content (through use of manual or automated means);
  • Copies or stores any significant portion of the Content;
  • Decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the Services.

A violation of any of the foregoing is grounds for termination of your right to use or access the Services.

Are there any terms specific to me as a Caretaker?

No Caretaker may collect any information from or relating to Parents (“Parent Information”), whether via the Services, in the course performing Caretaker Services, or otherwise, beyond what is necessary to perform the Caretaker Services for the applicable Parent from or about whom such Parent Information was collected. Caretakers also must not use any Parent Information beyond what is necessary to perform the Caretaker Services for such applicable Parent. Upon the conclusion of the Caretaker Services for a Parent (or otherwise upon the request of such Parent or Poppins), Caretaker must properly destroy all Parent Information from or relating to such Parent and make no further use of it whatsoever. Caretakers must collect, use, maintain, and transmit all Parent Information in compliance with all applicable laws, including without limitation the Health Insurance Portability and Accountability Act (“HIPAA”).

What are my rights in the Services?

The materials displayed or performed or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, User Submissions, and so forth (all of the foregoing, the “Content”) are protected by copyright and/or other intellectual property laws. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you won’t use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purpose any Content not owned by you, (i) without the prior consent of the owner of that Content or (ii) in a way that violates someone else’s (including Poppins’) rights.

You understand that Poppins owns the Services. You won’t modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section), create derivative works based on, or otherwise exploit any of the Services.

The Services may allow you to copy or download certain Content; please remember that just because this functionality exists, doesn’t mean that all the restrictions above don’t apply – they do!

Do I have to grant any licenses to Poppins or to other users?

Anything you post, upload, share, store, or otherwise provide through the Services, such as profile information or user reviews, is your “User Submission.” Some User Submissions are viewable by other users. In order to display your User Submissions on the Services, and to allow other users to view them (where applicable), you grant us certain rights in those User Submissions. Please note that all of the following licenses are subject to our Privacy Policy to the extent they relate to User Submissions that are also your personally-identifiable information.

For all User Submissions, you hereby grant Poppins a license to translate, modify (for technical purposes, for example making sure your content is viewable on an iPhone as well as a computer) and reproduce and otherwise act with respect to such User Submissions, in each case to enable us to operate the Services, as described in more detail below. This is a license only – your ownership in User Submissions is not affected.

If you store a User Submission in your own personal Poppins account, in a manner that is not viewable by any other user except you (a “Personal User Submission”), you grant Poppins the license above, as well as a license to display, perform, and distribute your Personal User Submission for the sole purpose of making that Personal User Submission accessible to you and providing the Services necessary to do so.

If you share a User Submission only in a manner that only certain specified users can view (for example, a private message to one or more other users) (a “Limited Audience User Submission”), then you grant Poppins the licenses above, as well as a license to display, perform, and distribute your Limited Audience User Submission for the sole purpose of making that Limited Audience User Submission accessible to such other specified users, and providing the Services necessary to do so. Also, you grant such other specified users a license to access that Limited Audience User Submission, and to use and exercise all rights in it, as permitted by the functionality of the Services.

If you share a User Submission publicly on the Services and/or in a manner that more than just you or certain specified users can view, or if you provide us (in a direct email or otherwise) with any feedback, suggestions, improvements, enhancements, and/or feature requests relating to the Services (each of the foregoing, a “Public User Submission”), then you grant Poppins the licenses above, as well as a license to display, perform, and distribute your Public User Submission for the purpose of making that Public User Submission accessible to all Poppins users and providing the Services necessary to do so, as well as all other rights necessary to use and exercise all rights in that Public User Submission in connection with the Services and/or otherwise in connection with Poppins’ business. Also, you grant all other users of the Services a license to access that Public User Submission, and to use and exercise all rights in it, as permitted by the functionality of the Services.

You agree that the licenses you grant are royalty-free, perpetual, sublicenseable, irrevocable, and worldwide. When you delete your Poppins account, your Limited Audience User Submissions and Public User Submissions may remain fully available to other users , and may remain viewable elsewhere to the extent that they were copied or stored by other users.

Finally, you understand and agree that Poppins, in performing the required technical steps to provide the Services to our users (including you), may need to make changes to your User Submissions to conform and adapt those User Submissions to the technical requirements of connection networks, devices, services, or media, and the foregoing licenses include the rights to do so.

What if I see something on the Services that infringes my copyright?

You may have heard of the Digital Millennium Copyright Act (the “DMCA”), as it relates to online service providers, like Poppins, being asked to remove material that allegedly violates someone’s copyright. We respect others’ intellectual property rights, and we reserve the right to delete or disable Content alleged to be infringing, and to terminate the accounts of repeat alleged infringers; to review our complete Copyright Dispute Policy and learn how to report potentially infringing content, click here. To learn more about the DMCA, click here.

Who is responsible for what I see and do on the Services?

Any information or content publicly or privately posted to or transmitted through the Services is the sole responsibility of the person from whom such content originated, you access all such information and content at your own risk, and we aren’t liable for any errors or omissions in that information or content or for any damages or loss you might suffer in connection with it. We can’t control and have no duty to take any action regarding how you may interpret and use the Content or what actions you may take as a result of having been exposed to the Content, and you hereby release us from all liability for you having acquired or not acquired Content through the Services. We can’t guarantee the identity of any users with whom you interact in using the Services (including Caretakers) and are not responsible for which users gain access to the Services.

You are responsible for all Content you contribute, in any manner, to the Services, and you represent and warrant you have all rights necessary to do so, in the manner in which you contribute it. You will keep all your registration information accurate and current. You are responsible for all your activity in connection with the Services.

The Services may contain links or connections to third party websites or services that are not owned or controlled by Poppins. When you access third party websites or use third party services (including Caretaker Services), you accept that there are risks in doing so, and that Poppins is not responsible for such risks. We encourage you to be aware when you leave the Services and to read the terms and conditions and privacy policy of each third party website or service that you visit or utilize, and read and understand any applicable Outside Agreement.

Poppins has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any third party websites or by any third party that you interact with through the Services (including any other registered user of Poppins). In addition, Poppins will not and cannot monitor, verify, censor or edit the content of any third party site or service. By using the Services, you release and hold us harmless from any and all liability arising from your use of any third party website or service.

Both Parents and Caretakers should make all investigations that are necessary or appropriate before proceeding with any online or offline transaction with any of these third parties, including any Caretaker Services. You agree that Poppins shall not be responsible or liable for any loss or damage of any sort incurred as the result of your dealings with any third party, including any other registered user of Poppins. Additionally, you will at all times, at your own expense, procure and maintain adequate insurance policies in amounts sufficient to cover any property damage or personal injury that may arise in the course of providing or receiving Caretaker Services.

If there is a dispute between participants on this site, or between users and any third party non-user, you agree that Poppins is under no obligation to become involved. In the event that you have a dispute with one or more other users, you release Poppins, its officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services. If you are a California resident, you shall and hereby do waive California Civil Code Section 1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which, if known by him or her must have materially affected his or her settlement with the debtor."

Will Poppins ever change the Services?

We’re always trying to improve the Services, so they may change over time. We may suspend or discontinue any part of the Services, or we may introduce new features or impose limits on certain features or restrict access to parts or all of the Services. We’ll try to give you notice when we make a material change to the Services that would adversely affect you, but this isn’t always practical. Similarly, we reserve the right to remove any Content from the Services at any time, for any reason (including, but not limited to, if someone alleges you contributed that Content in violation of these Terms), in our sole discretion, and without notice.

Does Poppins cost anything?

Parents are charged for their use of the Services on a monthly subscription basis. The current subscription fees applicable to your user type are described on the Subscription Fee Schedule (the “Subscription Fees”); we may change the Subscription Fees from time to time, with or without notice, by modifying the Subscription Fee Schedule accordingly. You will be charged in advance for the applicable Subscription Fees for the user type(s) you have selected, for the entire monthly subscription period (the “Subscription Period”). Your subscription will automatically renew for another month (and you will be charged the applicable Subscription Fees for the subsequent month) if you do not notify us in writing of your desire to cancel your subscription(s), at least ten (10) days before the end of the then-current Subscription Period; you may do so through your account settings (In app). Poppins guarantees to fill a specific number of hours of Services for different user types during each Subscription Period, as outlined on the Subscription Fee Schedule. If we are unable to fill guaranteed hours of Services for a user during a Subscription Period, than the user's Subscription Fees shall be reimbursed in full for the applicable Subscription Period.

All fees are non-refundable and there are no refunds or credits once you have been charged, so please be aware of when your Subscription Period ends and of any changes in Subscription Fees. Make sure you keep your payment method and information accurate and up-to-date, because if we are unable to complete the required Subscription Fee charges successfully, we may cancel your subscription and terminate your account.

In addition to the Subscription Fees, Parents pay an hourly charge for the Caretaker Services, plus a processing fee that is a percentage of the total charge. The amount charged varies depending on a number of factors, including the length of the appointment, who the Caretaker is, and the date and time of the appointment. For example, appointments scheduled for weekday afternoons may incur a higher charge than appointments scheduled for weekend evenings, due to the availability of Caretakers. The estimated total booking amount for each appointment will be displayed in the Services before you book it, and you will have the opportunity not to proceed with the booking if you don’t agree with the amount to be charged.

A user may cancel an appointment up to 24 hours prior to the start of the appointment. If an appointment is cancelled within 24 hours of the start of any job, you will be charged be charged a $25 cancellation fee, and for one half (1/2) of the estimated total booking amount for the cancelled appointment. Appointments that exceed the specified appointment end time as indicated by a user in the Services are also subject to additional charges. The first hour after an appointment’s specified end time will be booked at the standard hourly rate. Any time in excess of one hour past the specified appointment end time will be billed at one and a half times (1.5X) the standard hourly rate.

What if I want to stop using Poppins?

You’re free to do that at any time, by contacting us at hello@trypoppins.com, (888) 901-5295, 5758 Geary Blvd. #136, San Francisco, CA 94121; please refer to our Privacy Policy, as well as the licenses above, to understand how we treat information you provide to us after you have stopped using our Services.

Poppins is also free to terminate (or suspend access to) your use of the Services or your account, for any reason in our discretion, including your breach of these Terms. Poppins has the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms; for example, a Parent who believes a Caretaker may be in breach of these Terms is not able to enforce these Terms against that Caretaker.

Account termination may result in destruction of any Content associated with your account, so keep that in mind before you decide to terminate your account.

Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any terms regarding ownership or intellectual property rights, and terms regarding disputes between us.

I use the Poppins App available via the Apple App Store – should I know anything about that?

These Terms apply to your use of all the Services, including the iPhone, iPad Touch, and iPad applications available via the Apple, Inc. (“Apple”) App Store (the “Application”), but the following additional terms also apply to the Application:

  • Both you and Poppins acknowledge that the Terms are concluded between you and Poppins only, and not with Apple, and that Apple is not responsible for the Application or the Content;
  • The Application is licensed to you on a limited, non-exclusive, non-transferrable, non-sublicensable basis, solely to be used in connection with the Services for your private, personal, non-commercial use, subject to all the terms and conditions of these Terms as they are applicable to the Services;
  • You will only use the Application in connection with an Apple device that you own or control;
  • You acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Application;
  • In the event of any failure of the Application to conform to any applicable warranty, including those implied by law, you may notify Apple of such failure; upon notification, Apple’s sole warranty obligation to you will be to refund to you the purchase price, if any, of the Application;
  • You acknowledge and agree that Poppins, and not Apple, is responsible for addressing any claims you or any third party may have in relation to the Application;
  • You acknowledge and agree that, in the event of any third party claim that the Application or your possession and use of the Application infringes that third party’s intellectual property rights, Poppins, and not Apple, will be responsible for the investigation, defense, settlement and discharge of any such infringement claim;
  • You represent and warrant that you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties;
  • Both you and Poppins acknowledge and agree that, in your use of the Application, you will comply with any applicable third party terms of agreement which may affect or be affected by such use; and
  • Both you and Poppins acknowledge and agree that Apple and Apple’s subsidiaries are third party beneficiaries of these Terms, and that upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as the third party beneficiary hereof.

What else do I need to know?

Warranty Disclaimer. Poppins does not make any representations or warranties concerning any content contained in or accessed through the Services, and we will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services. We make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased in connection with the Services, including any Caretaker Services. Poppins (and its licensors and suppliers) provide the services and content on an “as-is” basis, without warranties or any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or that use of the services will be uninterrupted or error-free. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

Limitation of Liability. To the fullest extent allowed by applicable law, under no circumstances and under no legal theory (including, without limitation, tort, contract, strict liability, or otherwise) shall poppins (or its licensors or suppliers) be liable to you or to any other person for (a) any indirect, special, incidental, or consequential damages of any kind, including damages for lost profits, loss of goodwill, work stoppage, accuracy of results, or computer failure or malfunction, or (b) any amount, in the aggregate, in excess of the greater of (I) $100 or (ii) the amounts paid by you to poppins in connection with the services in the twelve (12) month period preceding this applicable claim, or (iii) any matter beyond our reasonable control. Some states do not allow the exclusion or limitation of certain damages, so the above limitation and exclusions may not apply to you.

Indemnity. You agree to indemnify and hold Poppins, its affiliates, officers, agents, employees, and partners harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to any third party claims relating to (a) your use of the Services (including any actions taken by a third party using your account), and (b) your violation of these Terms.

Assignment. You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Poppins’ prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent.

Choice of Law; Arbitration. These Terms are governed by and will be construed under the laws of the State of California, without regard to the conflicts of laws provisions thereof. Any dispute arising from or relating to the subject matter of these Terms shall be finally settled in San Francisco County, California, in English, in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. ("JAMS") then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of JAMS arbitrators in accordance with such Rules. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction. Notwithstanding the foregoing obligation to arbitrate disputes, each party shall have the right to pursue injunctive or other equitable relief at any time, from any court of competent jurisdiction. For all purposes of this Agreement, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in, respectively, San Francisco County, California, or the Northern District of California. Any arbitration under these Terms will take place on an individual basis: class arbitrations and class actions are not permitted. You understand and agree that by entering into these terms, you and poppins are each waiving the right to trial by jury or to participate in a class action.

Miscellaneous. You will be responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Services, provided that Poppins may, in its sole discretion, do any of the foregoing on your behalf or for itself as it sees fit. The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable. You and Poppins agree that these Terms are the complete and exclusive statement of the mutual understanding between you and Poppins, and that it supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms. You hereby acknowledge and agree that you are not an employee, agent, partner, or joint venture of Poppins, and you do not have any authority of any kind to bind Poppins in any respect whatsoever. Except with respect to the Apple terms set forth above which are for the benefit of Apple, You and Poppins agree there are no third party beneficiaries intended under these Terms.